Privacy Policy

Last updated: 21st September 2024

At Kriz N’Chill, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1. Who We Are

Kriz N’Chill, operated by Artist Krishna, is a custom pencil sketching based in the United Kingdom. We specialize in creating hyper-realistic pencil sketches tailored to your personal requests. For any privacy-related inquiries, please contact us at:

Email: info@kriznchill.com

2. What Information We Collect

We collect and process the following personal information:

  • Contact Information: This includes your name, email address, and shipping address when you pre-book a custom sketch.
  • Payment Details: We do not store your payment details. Payments are processed securely via third-party payment processors.
  • Communication Data: Emails, messages, and any other information you voluntarily provide during the process of creating your artwork.
  • Website Usage Data: When you visit our website, we may collect information such as your IP address, browser type, and pages you visit through cookies.

3. How We Use Your Information

We use your personal information to:

  • Process Orders: To confirm your pre-booking, process payments, and deliver your custom artwork.
  • Communicate With You: To keep you updated on your order, respond to inquiries, and provide customer support.
  • Improve Our Services: To enhance your experience on our website and ensure smooth navigation.
  • Marketing: With your consent, we may send you information about new products, special offers, or upcoming projects through email or social media channels. You can opt out at any time.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual Obligations: We require your personal information to fulfill our agreement with you (e.g., processing and delivering your artwork).
  • Consent: We may send you marketing communications if you have given your consent.
  • Legitimate Interest: For the purposes of improving our services and ensuring website security.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Service Providers: Third-party providers that assist in processing payments, delivering your artwork, or managing our website.
  • Legal Requirements: If required by law, we may disclose your data to legal authorities.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once your data is no longer needed, we will securely delete it.

7. Your Rights

As a resident of the UK or the European Economic Area (EEA), you have the following rights under GDPR:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
  • Right to Erasure: You can request that we delete your personal data under certain conditions.
  • Right to Restrict Processing: You can request that we limit how we use your personal data.
  • Right to Data Portability: You can request your data in a portable format for reuse across different services.
  • Right to Object: You can object to us processing your data for direct marketing or in other specific situations.
  • Right to Withdraw Consent: Where consent is the legal basis for processing, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at info@kriznchill.com.

8. Security

We take appropriate technical and organizational measures to safeguard your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.

9. Cookies

Our website uses cookies to collect data and improve your browsing experience. You can control the use of cookies through your browser settings.

10. Links to Other Websites

Our website may contain links to third-party sites (e.g., TikTok and Instagram). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies when you visit them.

11. Children’s Privacy

Kriz N’Chill does not knowingly collect personal data from individuals under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be posted on our website, and the date of the last update will be indicated at the top.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, feel free to reach out at:

Email: info@kriznchill.com